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Frequently Asked Questions

Products

The Wrapstore Armour Glass Case is a premium-quality phone case made with a tempered glass back for a glossy finish, combined with fused silicone rubber that acts as a shockproof layer, protecting your phone from impacts.

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Recommended for All Devices
The Wrapstore Layered Silicone Case is a premium-quality phone case, 2.2mm thick, made from flexible silicone material. The design covers the back of the case, leaving the edges transparent. Users can add up to 8 layers of print to create a 3D embossed effect, which you can feel with your hands. The more layers added, the more pronounced the 3D effect will be.

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Recommended for All Devices
The Wrapstore Layered Clear Case is a premium-quality 2.2mm thick silicone phone case made from flexible silicone material. The design does not fully cover the case, leaving transparent portions and edges. Users can add up to 8 layers of print to create a 3D embossed effect, which you can feel with your hands. The more layers added, the more pronounced the 3D effect.

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Recommended for All Devices
Wrapstore Hybrid Hard Case is made of premium quality fused rubber and polycarbonate non-flexible material with designs covering the complete back with fused hard black edges.

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Recommended for All Devices
99% UNBREAKABLE

Wrapstore Hard Case is made of high quality silicone fused rubber material with a grain finish designs covering the complete back with rubber silicone black edges

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Recommended for All Devices Devices
Wrapstore Airpods Case is made of premium quality flexible silicone material with designs covering the front of the case leaving all the other portion empty, case come with lid.

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Recommended for All Airpods Devices

We offer multiple types of add-ons which you can buy as accessory with your case
1. 360° Holder – A 360° rotatable phone holder which can be stuck on back of your device.
2. Slider – A sleek attachment which is used to hold phone with better grip.
3. Cable Edge Protector – PVC Spiral to protect charging cable edges.

Generic

We try to cover almost all the brands and there phone models available in the market, however in some situations only a particular type of phone case may be available for your phone device.

On rare situations this can happed for newly launched phone model. we would request you to please wait for some and check again most probably you phone model will be listed.

Users can select phone model on every product page, once you go inside a product you will find a option to select your mobile brand and eventually mobile device.

While placing a COD order user needs to pay 15% as an extra and advance amount to confirm there order.

Your products are manufactured once you place the order and products are manufactured according to your selected design and phone model, hence we only need serious user while really need case.

15% Extra and advance need to be paid online to conform COD, the extra 15% amount goes towards the shipping partner as they charge this amount as COD collection charges.

We offer multiple offers at the time of online payment based on the user payment methods, Wrapstore offers exclusive Instant Discount on below payment methods
1. UPI – Instant 4% OFF
2. SBI Bank Cards – Instant 3% OFF
3. HDFC Bank Cards – Instant 4% OFF
4. Citi Bank – Instant 3% OFF

User only needs to select the payment methods under the offer on the payment page and the discount with be applied automatically.

Wrapstore Buy 2 Get 1 is an Exclusive Limited Time Offers in which user case add any 3 cases of any phone model in there cart and the case with lowest price automatically becomes free.

Different offers are available at different times, user can view latest Wrapstore offers HERE

Shipping

It usually takes 3-5 days from the date of completing payment to deliver the order, however for hard cases it can take up to 8-10 days to deliver due to complex manufacturing process.

There can be a unusual delay to some order due to phone model unavailability, we restock phone cases twice in a month on 1st and 15th of every month, please check your Messages or Emails for Delayed Delivery notifications.

You can ask any of your near ones to receive your order else we provide users to reschedule delivery at the time of there choice, user can reschedule delivery on the courier portal or via WhatsApp.

We would like to advice and inform all our user not to share any OTP with the delivery agent without receiving the order, many times courier person has taken OTP in the name of rescheduling and have cancelled the order.

You can escalate this issue from below options
Wrapstore Ticket
Bluedart Portal
Delhivery Portal

Please track your order using below link.
TRACK HERE

Please track your order using below link.
TRACK HERE

We would request you to please immediately raise a ticket using below link with your updated contact address.
Wrapstore Ticket

There can be a unusual delay to some order due to phone model unavailability, we restock phone cases twice in a month on 1st and 15th of every month, please check your Messages or Emails for Delayed Delivery notifications.

We would request you to please immediately raise a ticket using below link with urgent delivery request
Wrapstore Ticket

Orders

Wrapstore Wallet is an exclusive payment method which can be used to avail cashback on purchases made on the platform, it can also be used as the payment method for shipping on the platform

No, Wrapstore Wallet can only be used for all the purchases made on this platform, money cannot be withdrawn to your bank account.

To access Wrapstore Wallet must have a wrapstore account, once account is created successfully user can access wrapstore wallet using below link
WRAPSTORE WALLET

Yes, a user can add a maximum of ₹5000 in there Wrapstore wallet, the final wallet balance can be used to make purchases on the platform.

We have multiple discount and cashback offers for users using Wrapstore wallet, please visit OFFERS for more details.

For all the user who have placed order without a Wrapstore account can view your order using below link
VIEW MY ORDER

For all the user who have a Wrapstore account can view there order in My Account section or using below link
VIEW MY ORDER

We would request you to please immediately raise a ticket using below link Wrapstore Ticket
We would like to inform you that images on the platform are only for design reference, user will get the phone cases for there selected devices. There are around 1000+ design and 800+ phone models, hence it is not feasible to show image for all phones.

Issues

Although this will not happen, we offer 100% fit guarantee for all the cases and phone model if you are facing any issues please raise a request HERE

There are very low chances that you will not like our product, if still you did not like we will not be able to refund or replace the product as they are manufactured on demand.

Nothing to worry if you have not received a complete, this can happen due to human error or either one of the items ordered is not available we will reship the missing item as soon as possible, please raise a request HERE

In very rare situations this can happen due to human or technical errors, nothing to worry about please raise a request HERE

We would request you to please immediately raise a ticket using below link Wrapstore Ticket
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